Returns Policy
99-Day Return Policy
At Kurafeel, we take great pride in our carefully crafted designs and consistent quality. Our quality assurance policy commences on the date of delivery. Every item undergoes strict quality checks by our QC team prior to packing and shipment. We recommend you read through our detailed product descriptions before placing an order. Kindly double-check all order details before checkout, as our policy takes effect from the date your order is delivered.
We Guarantee Product Quality
At Kurafeel, we guarantee all products meet our advertised quality standards. Every item goes through comprehensive quality inspection prior to shipment. Should you receive goods with quality defects, please contact us at support@kurafeelgift.com to arrange a replacement or refund. Kindly note all refund and replacement requests must be submitted within 99 days after delivery. Please get in touch with us promptly once any issue occurs so we can assist you efficiently.
Defective/ Damaged Items Return
1. To submit a return request, please email us at support@kurafeelgift.com.
2. Attach clear photos or videos showing the issue together with a detailed description.
3. We will process your refund or replacement request within 48 hours.
4. For defective or damaged items, you are not required to send the goods back. Simply provide the necessary supporting evidence.
Return Service Procedure for Non-Quality Returns
To qualify for returns for non-quality related reasons, the below conditions must be met:
1. The product must be kept in original condition, with all labels and markings (such as product tags and seals) intact and undamaged.
2. All original packaging must be intact and returned in its initial state.
3. The returned item cannot have any signs of wear or use, and all included accessories must be complete and unused.
If all the above conditions are met, please follow the steps below:
1. Contact our customer service team within 99 days from the delivery date to submit a return request and receive the return address.
2. You are responsible for covering return shipping costs and share the shipping label with our customer service.
3. Our support team will proceed with your refund once we receive your shipping label.
⚠️ Important Note: For non-quality returns, a refund equivalent to 70% of the item price will be issued. A 30% deduction will be applied as a crafting fee for all personalized products.
Return Shipping Cost
If the item has quality defects, you do not need to return the product, and we will arrange a refund or replacement for you.
For all other circumstances, the customer shall bear the return shipping costs.
Return Processing Time
Please allow 2–3 weeks for us to receive and process your returned items.
Once your returned item arrives at our warehouse and is scanned, the refund will be issued to your original payment method.
Notes on Refunds
1. Refunds will be processed back to your original payment method.
2. Funds will be credited to your original payment method within 3–5 business days.
3. Shipping fees are non-refundable for all non-quality related returns.
Kurafeel reserves the right to amend this policy at any time. Any updates will be posted on this page. Should you have any questions about our return policy or other policies, please get in touch with our customer service team.
For further inquiries, please contact our customer service via email.
Customer Support: Support available 24/7 via email at support@kurafeelgift.com. We will reply to all messages within 24 hours.