We accept payments via Shopify Payments, including Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” button in your shopping cart. Then, you can choose your preferred payment method there.

Unfortunately, we don't support COD service. We offer a comprehensive after-sales policy for all orders. Please shop with confidence.

The currency displayed on our website is U.S. dollars by default.

We will select the most appropriate logistics provider based on your chosen delivery method to ensure timely receipt of your purchased goods.
⚠️Note: Please provide a residential delivery address where possible. Couriers cannot accept requests for specific delivery times.

Our delivery time includes both processing and shipping times. The processing time for orders takes 3 to 5 business days after the order has been placed. Estimated shipping time thereafter depends on your chosen shipping method. Please refer to the product page for specific dates.

To change your address before an order has shipped, please contact us via Messenger or at support@kurafeelgift.com. Please provide your order number and correct shipping address so we can update it for you as soon as possible. If your order is already dispatched, unfortunately, we are unable to modify the shipping address from our system. You can check the tracking information and get in touch with the courier directly, collect the parcel at the original address, or contact our support team, and we will try our best to offer feasible solutions.

How to find a missing package that shows as delivered?
Most parcels arrive on time. Occasionally the tracking status shows delivered while you have not received the parcel. If this happens, please follow the steps below:
1. Confirm the shipping address you entered is correct.
2. Check whether there is a failed delivery notice.
3. Search around the delivery location and confirm if any family member has signed for the parcel.
4. The parcel might be left with neighbours or placed in safe areas such as porches or garages.
5. Contact your local courier/post office to verify if the parcel is lost. If confirmed lost, please request official supporting documents from them.

Please contact our customer service team and provide your order number. We will be happy to assist you.

We periodically offer postage discounts. We recommend you visit our website regularly and subscribe to updates at www.kurafeelgift.com.

We can ship to over 160 countries worldwide, including most regions in North America and Europe. Please check the available destinations in the shipping section during checkout.

We have warehouses in various regions worldwide, and we will ship your purchase from the most suitable warehouse.

Please register and sign in to your Kurafeel account. You can view all your orders and track order status via “My Orders” in the account center.

Production of your personalized item starts immediately after we process your order. If you need any changes, please contact us promptly via Messenger or email at support@kurafeelgift.com. We may be able to halt your order if possible. However, if more than 24 hours have passed since order placement and the order has entered production, a cancellation or modification fee equal to 30% of the item price will apply. We aim to ship orders as quickly as possible. Once goods are in transit, changes or cancellations cannot be processed. Please still reach out to our customer service team, and we will try our best to address your concerns.

If you have completed checkout but selected the wrong product or want to adjust personalization details, please contact our customer service team immediately for assistance.
Within 24 hours after placing the order: Simply send us the revised inscription content, and we will update it free of charge right away.
More than 24 hours after placing the order: Your order has entered production. We can still help you modify the inscription. Please note that any adjustment to personalized information beyond 24 hours after order placement will incur an additional 30% re-personalization fee.

We're sorry to hear that an item is missing!! Please check your order confirmation to verify your purchased items. We may ship your items in separate parcels, kindly check whether some items will arrive at a later date. Each parcel comes with a packing list showing the enclosed products. Please double-check all delivery notes. If you confirm an item is missing, please contact our customer service team and provide your order number, the name of the missing item, and the product link if available. We will resolve the matter for you as soon as possible.

We are sorry that you received the wrong item! We will handle this issue promptly. Please check your order information and confirmed custom details. If the error is caused by us, we will provide a free replacement. When contacting support, please share your order number, clear photos of the incorrect item, and describe your expected customized style. Rest assured we will resolve this problem for you quickly.

If you are unsatisfied with your product upon receipt, please don't hesitate to contact our customer service team at support@kurafeelgift.com. We would be more than happy to arrange a replacement or a refund in accordance with our 99-day Return Policy. If you are not satisfied with the solution provided, please reach out to us again. Our customer service team will gladly assist with alternative options.

It usually takes around 3-5 business days for our team to process the refund. Please check your payment account a few days after the refund is initiated. Thank you for your patience.

The refund will be returned to the original payment account you used to place the order.

Kurafeel is your destination for bespoke personalized gifts. You can add your unique touches, such as names, quotes or photos, to create one-of-a-kind keepsakes. At Kurafeel, every gift conveys sincere affection and friendship.

Absolutely, our gifts support personalization including names, initials, and photos. We provide custom services covering hundreds of categories with thousands of distinctive products.

Kurafeel is a legitimate online store adopting advanced security technology to safeguard every customer’s privacy. We provide personalized custom gifts to shoppers globally and have gained trust from customers worldwide.

Currently, we focus on online business and do not operate physical retail stores.

ROOM R18, WORKSHOP 12, 9/F, KHORA, 128 BEDFORD ROAD, TAI KOK TSUI, KOWLOON, HONG KONG

We frequently launch discount activities and issue coupons. Please visit our website and subscribe to updates at www.kurafeelgift.com.

Real customer reviews are displayed on our website for your reference.

We provide targeted after-sales support for different products. For detailed information, please contact our customer service team at support@kurafeelgift.com.

Please reach out to our customer service team via email: support@kurafeelgift.com.